Why shop with us instead of foreign online stores
Unlike foreign online stores and auctions, when shopping with us, it is guaranteed that:
the purchased product will be delivered to the buyer within a few hours,
the buyer can return the product if it does not meet their expectations,
only quality products — intact and undamaged — will be delivered, while any damaged or faulty products’ losses are borne by the company,
purchased items are delivered in unique packaging, ready for gifting,
customers receive high-quality service.
How to contact us
+374 44 52 52 00
facebook.com/eliam
eli.am_giftshop
info@eli.am
How is delivery carried out
Orders are delivered using the following methods:
Delivery in Yerevan — within 24 hours
Express delivery in Yerevan — within 2 hours
Delivery to regions — within 1-2 days
Express delivery to regions — within 1 day
Delivery to regions by post — within 4 working days
International delivery — within 10-60 days
How much does delivery cost
Delivery in Yerevan within 24 hours costs 1000 AMD.
If the total order exceeds 15,000 AMD, delivery is free*.
Express delivery in Yerevan costs 1700 AMD.
Express delivery to Armenian regions within 1 day is calculated on average at 100 AMD per km.
Delivery to Armenian regions by post within 4 working days costs 1500 AMD.
International delivery within 10-60 days depends on the destination country.
* Delivery of gift packages with a certificate costs 800 AMD regardless of the package price.
How to pay
The following payment methods are available:
– Online payment with MASTER CARD, VISA, and ARCA cards
– Payment via Idram payment system
– Cash on delivery — pay the courier upon receiving your order
– Bank transfer — only for legal entities
What if I don’t like the delivered order
In this case, you simply pay the delivery fee, regardless of the order amount.
Is it possible to change the order
Until the product leaves the warehouse, you can contact us to modify or cancel the order.
How to return or exchange purchased items
Exchange and return of purchased goods and services are carried out in accordance with the provisions of the RA Consumer Rights Law.
Is it mandatory to register on the website to make purchases
Registration is not required to place an order, but it allows future orders to be processed automatically without entering your details again.
What information do you need
It is usually sufficient to fill out only the required fields, but additional information helps us improve service quality and satisfy our valued customers.
Can I order multiple items at the same time
Of course, simply add all items to the cart and then place the order.
When can I receive my order
Your chosen gift will be delivered from our warehouse to your specified address. Delivery is made every day except Sunday.
Is my data kept confidential
Yes, any information you provide is kept strictly confidential and is used only to ensure delivery and improve service quality.
What are the benefits of registering on the website
First, you don’t need to enter your information every time you place an order; second, you can view previously ordered products; third, as a loyal customer you can get discount cards. Also, registration allows you to follow our news and promotions via email.
Who can I contact if I am dissatisfied with the product, service, or have suggestions
You can send complaints about product or service quality to the company director at info@eli.am. You can also call our phone numbers and ask to be connected to the director.
Thank you for using our services.
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